OVERVIEW
Boost patient loyalty and revenue with our tailored workshop designed for healthcare clinics aiming to transform their checkout experience into a powerful tool for rebooking and retention. In today’s competitive healthcare landscape, ensuring patients return for follow-ups and feel connected to your clinic is essential for long-term success.

During this interactive session, participants will explore:

• The Psychology of Rebooking: Understand patient mindsets at checkout and how to use this critical moment to encourage future visits.

• Communication Strategies: Train staff to confidently and empathetically discuss follow-ups, treatment plans, and the value of rebooking.

• Streamlining Technology: Explore tools and software that make rebooking seamless, automated reminders effective, and follow-ups effortless for both patients and staff.

• Personalised Patient Engagement: Learn how to tailor rebooking conversations based on individual needs, fostering trust and commitment to care plans.

• Measuring Success: Use KPIs to track retention rates and evaluate the effectiveness of your new strategies.

Through role-playing scenarios, case studies, and actionable takeaways, this workshop will empower clinic managers and staff to create a patient-centric checkout process that not only improves retention but also enhances overall patient satisfaction. Join us to make the final moments of each visit the starting point for lasting patient relationships.


AUDIENCE
> Practice leaders & managers with ultimate responsibility for patient retention

AVAILABILITY
> Full, no availability
> Enquire at team@coherenthealthcare.com

ADMISSION
> General admission £89.00
> Coherent member £39.00