Welcome to our Academy
The Academy is a publication and workshop series to help you run an even more profitable clinic. Workshops are held online throughout the year and explore a range of topics related to running an efficient, profitable clinic that delivers patient relationship magic.
Sessions are highly interactive, leverage case study methods, and explore best practices from within and beyond healthcare. All sessions closed door: there are no recordings. Get in touch at team@coherenthealthcare.com to learn more.
Admission is selective, with each session intentionally kept to just a handful of clinic leaders/managers. Coherent clients are given priority access and discounted entry.
From first visit to forever patient
We welcome practice leaders and managers to this interactive workshop that explores proven methods to build patient loyalty, ensuring every visit leads to lasting relationships and consistent rebookings. Together, we’ll work through three unique case studies that shed light on what healthcare clinics can learn from other industries.
Mitigating patient churn at reception
We are delighted to invite clinic leaders and managers to a digital roundtable where we’ll tackle how to reduce patient churn at reception. The workshop specifically focuses on empowering reception teams to improve rebooking and retention across your patient community, an important lever for revenue growth for any practice.
Communication to drive loyalty
Communication is the driving force of patient experience, yet many clinics still rely on asynchronous messaging platforms and disjointed mailboxes to interact with patients. We welcome practice leaders, managers, and reception teams interested in exploring new ways to leverage technology to improve patient communication.
Extending lifetime value masterclass
Not all treatments are the same. Treatment-level profitability can be the difference between a thriving, profitable clinic with stable cash flow and a difficult month end. In this 2-hour masterclass workshop, we’ll work together to establish key metrics for your clinic that help you track toward a more resilient bottom line.